Support
Guides
Practical help organized by task: guest help for booking and tickets, and host guides for selling tickets and running events.
Search covers the guides listed on this page.
Guest help
For people booking tickets.
- Find your ticketsWhere your QR tickets and PDF are, and what to do if the confirmation email is missing.Read the answer →
- Contact the organizerReach the organizer about session details or changes to your booking.Read the answer →
- Ask for a refundWho handles refunds, and what is usually returned.Read the answer →
- Sign a waiver before you arriveWhat to expect when an organizer requires a waiver.Read the answer →
- How booking and tickets workPick a session, pay once, and get QR tickets by email. Explains the Ticketing Fee line you see at checkout.Read guide →
Host guides
For people selling tickets and running events.
- Publish your first experienceWhat to prepare and the steps from a new account to your first published session.Read guide →
- Use the Onboarding checklistSigned in as a host? Onboarding in your dashboard walks you through location, experience, calendar, and payments.Open in your dashboard →
- Sell tickets for your eventsAn overview of locations, calendars, ticket types, and Stripe setup so you can start selling.Read guide →
- Set up waivers and check-inCreate waiver templates, see who has signed before the session, and scan QR tickets at the door.Read guide →
- Understand the Ticketing Fee$0.99 per ticket plus card processing, who pays it, and when Booking Balance is used.Read guide →
- Add booking to your websiteEmbed booking widgets on your own site. The four Essential widgets are included on Free and Mythic Operations.Read guide →
- Plans and subscription billingHow Free and Mythic Operations are billed, separately from the ticket money guests pay you.Read the terms →
