Support

How can we help?

Find your tickets, reach the organizer, get refund help, or get help running your events.

Start here

  • Find your tickets

    Your QR tickets are in your confirmation email. If you have an account with the same email, sign in to see them in My tickets. There’s no public ticket lookup, so start with your inbox.

    Open My ticketsCan’t find the email?

  • Contact the organizer

    The organizer runs your experience and can help with times, location, and changes to your booking. Their contact details are in your confirmation email. With an account, you can also message them from your booking if they offer messaging.

    Open MessagesOther ways to reach them

  • Refund help

    Refunds come from the organizer who sold your tickets, under their own policy. Contact them first. The FAQ explains what’s usually returned.

    Refund questionsRefund terms

  • Host help

    Running events on Mythic Experiences? Start with the host guides, or find answers about fees, payouts, plans, and door check-in.

    Host guidesFees & payments FAQ

Get an answer, or talk to a person

Experience Support answers automatically. When you need a person, ask for one.

Automated answers

Experience Support chat

An automated assistant that answers from our FAQ and guides. It can explain how things work, but it can’t change bookings or issue refunds.

Ask Experience Support

Human support

Talk to a person

In the chat, choose Talk to a person after your first answer. We’ll include your chat and email you when someone replies. You can also email the Mythic Experiences team directly.

Signed in? Your requests also appear under Support requests.

Open chatsupport@mythicexperiences.com

For a specific booking, such as times, changes, or refunds, the organizer is the right first contact.

Common questions

All FAQ →

Browse help

Support · Mythic Experiences